NCC Pledges Engaging Subscribers for Better Service Delivery

By Mosope Kehinde

For better service delivery to Nigerians, the Board Chairman, of the Nigerian Communication Commission, NCC, Professor Adeolu Akande has promised the commission’s determination to continue to engage more telecom subscribers.

He made this known while delivering an address at the University of Ibadan during the second day of the NCC engagement with students and market men and women.

Represented by an assistant director, Mrs Afure Iloka, Professor Akande said one of the mandates of the commission was the Protection of the rights and interests of Consumers which he said can only be achieved when consumers were well informed.

The NCC boss explained that with the complaints from telecom consumers on the depletion of the internet data, the NCC, through the Consumer Affairs Bureau had embarked on several sensitization exercises to educate them on the various ways to manage data.

“The Commission is inundated with frequent complaints from the telecom consumers on the depletion of their internet data which is why the Nigerian Communications Commissions (NCC) through the Consumer Affairs Bureau (CAB) has embarked on this sensitization exercise to educate telecom consumers on the various ways to manage internet data.”

Earlier, the Head of the Consumer Affairs Bureau, Mr Ayanbanji Ojo counseled Nigerians to take advantage of the various channels of NCC feedback to complain about any mobile network disservice.

Mr Ojo while speaking on the theme “Data depletion issues: tips on data usage for better quality of experience” told telecom subscribers to call a toll-free number, 622, for any complaint and dial 2442 to block unsolicited messages.

Some of the students commended NCC for the sensitization program, appealing for better monitoring of network providers.

Recall that The NCC had earlier met with traders at Bodija International Market, Ibadan to counsel them on the proper usage of data and call units.

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