By Nosa Aituamen (Lagos)
The Federal Airports Authority of Nigeria (FAAN) has intensified nationwide measures to ensure smooth passenger movement during the yuletide amid increased traffic and ongoing airport upgrades.
Speaking with aviation reporters in Lagos, FAAN’s Director of Public Affairs and Consumer Protection, Mr Henry Agbebire, said the authority had anticipated the seasonal surge, particularly in Lagos, where Terminal One is undergoing repairs.
He said additional customer service personnel, identified by “Ask Me” jackets, have been deployed, while security has been strengthened, especially at arrival and pick-up areas.
According to Mr Agbebire, FAAN is collaborating with Customs, Immigration and other security agencies to deliver a seamless and welcoming experience for travellers, including Nigerians returning from the diaspora.
He noted that extra security personnel have been deployed in Lagos to manage crowd control and traffic flow, with similar arrangements in place at airports nationwide.
While acknowledging that construction activities and airline delays may cause occasional inconveniences, he assured passengers that FAAN is committed to minimising disruptions.
Mr. Agbebire urged travellers to report any form of harassment through QR codes and helplines displayed at airports, adding that personnel have been cautioned against misconduct.
He appealed for patience from airport users, assuring that the temporary challenges will result in improved airport facilities in the coming weeks.
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