Oyo State Government has warned coordinators of the Federal Government’s Social Investment Programme to steer clear of extortion.
The state’s Commissioner for Women Affairs and Social Inclusion, Alhaja Fausat Sanni, gave the warning in Ibadan during a one-day sensitisation training for selected Grievance Redress Management Officers (GRMO) from14 local government areas in the state.
Alhaja Sanni noted that conflict constantly occurs and could jeopardise the success of the programme if urgent action was not taken.
She said the GRM officers would deal with grievances at grassroots to avoid being escalated or become a stumbling block to the success of the programme within 21 days.
The commissioner noted that GRM would resolve conflicts arising from payment related issues, enrollment of beneficiaries, staff misconduct, programme activities, and overall implementation of the programme.
Earlier, the Head of Unit, State Cash Transfer, Mr Ezekiel Oladipo, said the officers were expected to handle grievances maturely to the success of the programme.
Mr Oladipo, who warned the officers against bribery, urged them to be committed, responsible and diligent in the discharge of their duties.
Federal Government has approved the creation of Grievance Response Management Unit in states to address and manage conflicts that might arise in the course of the programme.
The creation of the GRM units will ensure conflict-free delivery of service between the staff and beneficiaries of the programme.
Iyabo Adebisi
pub-5160901092443552
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